Call with the service date, job address, a clear description of the concern, and the outcome you are requesting. Keep receipts, quotes, photos, and written communications that relate to the issue.
The team should acknowledge the concern, review the available records, and explain the next step. Response timing is not published on this site and should be confirmed when the complaint is logged.
Urgent safety issues
For an immediate threat to health, fire safety, or public safety, contact the appropriate emergency or public authority first.